- Lichfield Garrick
- Accessibility
- Our Access Scheme with Nimbus
Our Online Ticketing and Access Scheme
We are delighted to announce we are now working with Nimbus Disability, using their Access Card Scheme to make ticketing and access to the theatre more inclusive for customers with accessibility requirements, especially with online booking now being available for access seating and ticketing.
This will mean that from Monday 2nd September, all our access customers will require an Access Card or Registration Number.
Once completed, it will last for 3 years.
Above: An example Nimbus Access Card
For help and support applying for your Access Card, please visit the Access Card Support Page - https://knowledge.accesscard.online/
Linking my Access Card or Lichfield Garrick Registration
When your application has been processed successfully, Nimbus will provide you with a unique Access Pass number via email which you can then use to link your access needs into our system. You can quickly link your Digital Access Pass, and if you don't have a Lichfield Garrick account our clever system will create one for you. You then log in via the "forgotten my password" button. After you have done this we simply pull through your requirements directly from Nimbus. When booking tickets online, seats associated to your requirements will show automatically on the seating plans, where there is availability for those seats.
Remember - if you have specific access requirements, do get in touch with our Access Team and we will be more than happy to do all we can to make your visit a great experience.
If you are looking to book access seats on behalf of an organisation, please email garrick@lichfieldgarrick.com and we will get in touch with our process for that.
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What is the difference between an Access Card and a Lichfield Garrick registration?
The Access Card is a universal way of conveying your access requirement with organisations and ticketing systems in the UK and beyond.
Access Cards are £15 for 3 years and can be used at thousands of venues and events. You can view the Access Card directory here https://www.accesscard.online/find-a-provider/
A Lichfield Garrick registration is a free way of conveying your access requirements with us. You still go through the same process, but receive a confirmation email with your registration number but no physical card.
It lasts for 3 years and you can always upgrade to a full Access Card at any point.
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How can I apply for a Lichfield Garrick registration?
To apply for your Lichfield Garrick Registration, please click the link below and go through the registration form; uploading any supporting information about your access requirements. This registration will last for 3 years.
https://app.accesscard.online/apply/lichfield-garrick/
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Why is the process changing and how does this benefit me?
This will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets.
Nimbus is a Social Enterprise that has received international recognition for operating the Access Card Scheme. Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Access Card team, who can then issue you with your card or ID.
Our commitment to accessibility remains unchanged. Our friendly team is still here to support you if you have any questions or need assistance. For further support, please email garrick@lichfieldgarrick.com
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What is the turn-around time for my application to be processed?
Turnaround can be up to 72 hours, but often it's quicker. Do keep an eye on your email folder, including spam, for emails relating to your application.
