Casual Front of House Manager
JobsJob Description
About us
There has never been a more exciting time to join Lichfield Garrick.
As a producing and receiving theatre, cultural hub, and community-focused organisation at the heart of Lichfield, we are reaching wider audiences than ever before. Our programme continues to grow in both scale and diversity, offering an exciting mix of drama, musicals, comedy, live music, family entertainment, film, and community events.
Recent achievements reflect our ambition and momentum. We have welcomed record-breaking audiences of over 150,000 people, launched a national tour of one of our home-grown productions, co-produced the first professional UK musical production to transfer to the Edinburgh Fringe Festival, and brought our annual pantomime in-house. In 2024, we completed a major refurbishment of our public spaces, and the company is proud to be consistently recognised with regional Large Business of the Year awards.
Our venue includes a 551-seat main auditorium and a flexible Studio space for up to 150 guests. Alongside our performance programme, we deliver a thriving community engagement programme that provides opportunities, networking, and placements within a professional theatre environment.
Under the leadership of our CEO & Artistic Director, we are entering an exciting new chapter. Our growing programme is attracting new and returning audiences, while our Café Bar continues to welcome more visitors into the theatre throughout the day.
Our Front of House team, including Duty Managers, Supervisors and Customer Service Assistants, plays a vital role in creating a welcoming and enjoyable experience for every visitor across the theatre, Café Bar and Lounge Bar.
Casual Front of House Manager
Key Responsibilities:
People Coordination
- Undertake Duty Manager role on Garrick site on a causal basis, which includes but is not limited to: the management of the Front of House operation in partnership with the Front of House Manager through the compilation and maintenance of running shows
- To ensure all new & existing staff have correct uniform and building access equipment during a performance and/or customer facing
- Manage the Lichfield Garrick's valuable volunteers during a Duty Manager shift
- Any other duties requested by the Front of House Manager or Senior Management Team appropriate to the role.
Show Management
- To manage events, taking responsibility for all operational implementation and post activities when Duty Manager. To liaise with both the Box Office and Development Managers to ensure that hires and sponsorship requirements receive a smooth, efficient and professional service from the Lichfield Garrick staff
- To ensure qualified First Aid provision is available at all public performances/ events. To replenish first aid provision on a regular basis where required
- To maintain & archive the accident, show report, stock, risk assessment folders including replenishing when necessary
Building Management
- To be a key holder
- In partnership with the Technical Manager/Technical Team or designated duty technician ensure the building is open for performance and secured safely at night
- To ensure all new and existing staff have correct uniform and building access equipment during a performance and/or when customer facing
- In partnership with the Head of Operations & the Head of Technical Production, to implement the Lichfield Garrick's Health & Safety policies including risk assessments and recording and reporting of any accidents or near misses.