What are you doing to keep patrons safe?
We have implemented safety measures to make sure your visit is as safe as possible.
Socially distanced seating has been lifted, but we are keeping certain measures in place in order to keep our venue Covid-safe. This includes maintaining our pre-order food & drink service to limit bar queues, encouraging patrons to continue wearing masks as you move around the building, and maintaining a one-way system around the venue.
We would also like to reassure patrons that due to the theatre’s modern ventilation system, we are able to draw fresh air constantly throughout the venue.
How can I book and receive my tickets?
Our Box Office team are working on reduced capacity and staff numbers. This means that our box office is open on reduced hours, which are currently:
Tuesdays - 10am-2pm
Fridays - 10am-2pm
Saturday s- 10am-2pm
Tickets can be booked online at lichfieldgarrick.com as normal.
We strongly recommend selecting Print at Home tickets to save time and contact with staff members if possible. However, if you are unable to print at home then please select Care of Box Office and your tickets will be available for collection on the day of the show. If you have selected Postal Tickets, these will be posted out when we are able to return to the theatre building.
If you have not received your e-ticket as expected, please first check your spam and junk email folders. If you still have not received your e-tickets a week before the show, please contact our Box Office team by emailing email@example.com
Can I sit with my family/friends?
As of the latest government guidelines (from Mon 19th July), there is no legal limit on how many people can meet indoors.
Can I book a wheelchair seat?
We have spaces for wheelchairs in both our main auditorium and studio. These can be booked online if you are on our Essential Companion register or, if you are new to the theatre, by speaking to a member of the Box Office team during our opening hours or by emailing firstname.lastname@example.org
Do I need to scan the NHS Test & Trace app?
Yes, we ask that all patrons scan the NHS Test & Trace app when entering the venue for any show. If you do not have a smart phone or are unable to scan the app, you will be asked to leave your details with a member of staff. You may be contacted by the app if a fellow audience member has tested positive. Please do ensure your contact details are correct when purchasing a ticket in case we need to contact you directly regarding an outbreak.
Can I still purchase food & drink?
We are now able to operate a traditional bar service once again, but we have also opted to keep Pre-Oday, our pre-order service, available for those who are happy to order their refreshments in advance. Please check your tickets/seat numbers to make sure you are selecting the correct collection point.
To pre-order your refreshments and for more information click here.
What do I do if I am showing symptoms or am self-isolating? Am I eligible for a refund?
We ask that anyone with symptoms of Coronavirus to please not visit the Lichfield Garrick.
We strongly advise purchasing Booking Protect with your ticket. This ensures that if you have tested positive for COVID-19 or have any other illnesses that may stop you from attending, you are able to claim a refund for your ticket price. Booking Protect cannot be purchased retrospectively. For more information about Booking Protect, click here.
As stated in our Terms & Conditions, patrons are only eligible for a refund if the show is cancelled or rescheduled. The Lichfield Garrick will not be liable for compensation whatsoever.
Will I need to wear a mask?
We encourage the continued wearing of a face covering while in our venue.
This is not a legal requirement and cannot be enforced, but we are aware that many patrons may prefer to do so.
Supported by funding from the Theatres Trust Theatre Reopening Fund.