What are you doing to keep patrons safe?
We are aware that the government guidance has changed with regards to the legal requirement to self-isolate if you test positive for Covid-19, but the recommendation is still to stay at home to reduce the spread of infection. We encourage all patrons to wear a mask for the duration of their visit to help us remain Covid-secure.
If you purchased Booking Protect with your ticket, then you can claim a refund through them if you have evidence of a positive Covid test.
We have implemented measures in order to keep our venue Covid-safe. This includes maintaining our pre-order food & drink service to limit bar queues, increasing the number of hand sanitiser points around the venue, and having single-use masks available at the box office. All members of our staff will be wearing masks at all times.
We would also like to reassure patrons that due to the theatre’s modern ventilation system, we constantly monitor the CO2 levels in all our spaces and we are able to draw fresh air constantly throughout the venue.
Will I need to show my NHS Covid Pass or a negative lateral flow test?
For the safety and reassurance of all patrons, staff members and performers, we would politely request that you take a lateral flow test within 48 hours of attending the venue.
It is not a legal requirement for venues of our capacity to check NHS Covid Passes.
How can I book and receive my tickets?
Our Box Office is currently open for walk in bookings and collections on:
Tuesdays to Saturdays | 10am - 2pm
Tickets can be booked online at lichfieldgarrick.com as normal.
We strongly recommend selecting Print at Home tickets to save time and contact with staff members if possible. However, if you are unable to print at home then please select Care of Box Office and your tickets will be available for collection on the day of the show. If you have selected Postal Tickets, these will be posted out when we are able to return to the theatre building.
If you have not received your e-ticket as expected, please first check your spam and junk email folders. If you still have not received your e-tickets a week before the show, please contact our Box Office team by emailing firstname.lastname@example.org
Can I sit with my family/friends?
There is no legal limit on how many people can meet indoors.
Can I book a wheelchair seat?
We have spaces for wheelchairs in both our main auditorium and studio. These can be booked online if you are on our Essential Companion register or, if you are new to the theatre, by speaking to a member of the Box Office team during our opening hours or by emailing email@example.com
Can I still purchase food & drink?
We are now able to operate a traditional bar service once again, but we have also opted to keep Pre-Oday, our pre-order service, available for those who are happy to order their refreshments in advance. Please check your tickets/seat numbers to make sure you are selecting the correct collection point.
To pre-order your refreshments and for more information click here.
What do I do if I am showing symptoms or am self-isolating? Am I eligible for a refund?
We ask that anyone with symptoms of Coronavirus to please not visit the Lichfield Garrick.
We strongly advise purchasing Booking Protect with your ticket. This ensures that if you have tested positive for COVID-19 or have any other illnesses that may stop you from attending, you are able to claim a refund for your ticket price. Booking Protect cannot be purchased retrospectively. For more information about Booking Protect, click here.
If you or a member of your party are unable to attend because of a covid diagnosis/self-isolation, please let us know a minimum of 48 hours beforehand and we will endeavour to move your booking (subject to availability). Please note that this will be subject to a £1.25 transaction fee per ticket, and if there is a price difference to pay (i.e. it is a performance with more expensive tickets) then this will need to be paid.
As stated in our Terms & Conditions, patrons are only eligible for a refund if the show is cancelled or rescheduled. The Lichfield Garrick will not be liable for compensation whatsoever.
Supported by funding from the Theatres Trust Theatre Reopening Fund.