If the clickable link on your e-ticket is not working, please type it manually into your browser or follow the link on our website homepage.

Some people have reported that they get an 'unsecure link' message when they click onto the CogPlayer site directly from the e-ticket. Don't worry if you get this message - we recommend typing the link manually into the browser and the link should work fine.

If you're still getting an error message, try typing the link in again without the www. at the beginning.

Make sure you aren't searching for it in Google either - make sure to put it in the main address bar at the top of your browser.

If you want further information about how to watch the show on your TV/different devices, check the next question down.

Of course! You don't need an e-ticket, you just need to have booked on and the system will recognise your email address and password.

Visit the CogPlayer site to watch the online panto!

Please make sure that your login details are correct and that you are logging into CogPlayer with the same email address and password you used to book your tickets on the lichfieldgarrick.com website. If you have forgotten your password, you can reset it and try again.

To watch the video, please login via the Watch Now button on the right hand side, below the Buy Now button. 

Once you select Watch Now, you will be prompted to enter your email address and password. Please make sure these are the same login details as you used to purchase your tickets on the Lichfield Garrick website.

Once you've logged in, it may redirect you to your My Account page if this is your first time logging in. If this happens, don't worry, just click the Lichfield Garrick logo at the top of the page, and this will take you back to the homepage.

Then, please select Watch Now again and your video will there and ready to watch!

You’ll be watching the pantomime through the website lichfieldgarrick.cogplayer.com. If you have a Smart TV or something like an Amazon TV stick you can view this site directly on your television, by finding this site via any web browsing software.

If you are using a computer, you can right-click the video and select 'cast' from the dropdown menu to cast it to your device of choice.

If not then there are lots of ways to hook up your device to your TV.

• Via a cable - if your computer has the facility, use an HDMI cable to connect it to your TV.
• Use Google’s Chromecast equipment to broadcast from your smartphone or computer to your TV.
• If you are using a computer, you can right-click the video and select 'Cast...' from the dropdown menu to cast it to your device of choice.
• If you’re using Apple devices, you can mirror the screens using their AirPlay system.

You can absolutely watch Jack and the Beanstalk Online now - and as many times as you'd like between Thursday 24th December - Sunday 10th January 2021!

The event is listed at this time/date because that's when the booking link will expire on our website, that's all! Please don't worry - once you've received your confirmation email from us, your booking is live and available to watch from those above dates.

All ticket sales for this event are subject to our standard terms & conditions and are non-refundable. 

The staff at the Lichfield Garrick will be taking a well-earned Christmas break between Thursday 24th December and will be back on Monday 4th January 2021. If you are having any urgent issues that cannot be solved by any of the above answers, please email info@iconicmediasolutions.co.uk. 

Please do only contact the above if you have tried everything else. Staff here will only be available during normal working hours which may be affected by the festive period and may not be able to get back to you straight away.