Casual Customer Service Assistant

Casual Customer Service Assistant 

When working as Bar Staff, you will have the following responsibilities: 

Main Duties:

• Taking beverage orders from customers or front of house staff and serving drinks as requested in a timely manner.
• Assessing customer preferences and making drink recommendations including identifying sales 

opportunities to up-sell and cross-sell products.

• Providing a positive and friendly guest experience
• Using the till, card machine and taking cash payments as required.
• Restock and replenish the bar inventory with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
• Checking identification to verify legal age requirements for all customers
• Receive, prepare and deliver any interval orders
• Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
• Collecting empty glasses from customer tables throughout the course of your shift
• Organising the bar area to streamline drink preparation and inventory
• Slicing and preparing fruit garnishes for drinks
• Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
• Closing down the bar and bringing it back to the required level of cleanliness and set up acceptable for the next event
• Assisting with deliveries and the associated checks required.

When working as FOH Staff, you will have the following responsibilities: 

Main Duties:

• To deal politely and efficiently with members of the public at all times, and

maintain high standards of customer service at all times

• Sell merchandise, programmes and refreshments
• To assist customers with any seating or ticketing  issues
• Check tickets and supervise an audience during a show
• Keep up to date with current promotions and new products and make customers

aware of offers upselling to customers as appropriate

• Take card and cash payments and give change as required and ensure the accuracy of each transaction
• Liaise with the Duty Manager on the provision of floats, change, stock, till

readings, renewal of till rolls etc.

• Maintain the cleanliness of the front of house areas, tables and chairs,

toilets, serving counters, glasses, and stock cupboards at all times, using the appropriate cleaning materials.

• Empty all waste bins and put recyclables in the correct bins
• Always adhere to all company policies and procedures and licensing laws
• Carry out instructions as given by the management team
• Train new volunteer/paid staff as required
• Be familiar with and adhere to all Health & Safety policies and procedures, including Fire Evacuation
• Comply with company uniform standards at all times when customer facing.
• Litter pick and clean the auditorium at the end of each use.
• Undertake any duties that may reasonably be requested by the Theatre Management

When working as Box Office Staff, you will have the following responsibilities: 

Main Duties:

• To deal politely and efficiently with members of the public at all times, and

maintain high standards of customer service at all times.

• Using our ticketing IT Software, sell tickets for any upcoming future events
• To assist customers with any seating or ticketing issues
• Keep up to date with current promotions and new products and make customers

aware of offers upselling to customers as appropriate

• Take card and cash payments and give change as required and ensure the accuracy of each transaction
• Liaise with the Duty Manager on the provision of floats, change, till

readings, renewal of till rolls etc.

• Maintain the cleanliness of the front of house areas.
• Ensure all marketing and promotional material with in the venue is up to date
• Always adhere to all company policies and procedures and licensing laws
• Carry out instructions as given by the management team
• Train new volunteer/paid staff as required

Other Duties:

1. To act as an ambassador for Lichfield Garrick, raising awareness of its charitable aims and objectives and enhancing its reputation through exemplary behaviour, conduct and team working.
2. To attend meetings and training as required.
3. Take all reasonable measures to follow all Health and Safety policies, procedures, and appropriate legislation as applicable, including personal accountability for the safety of self and others at all times.
4. 4. In addition to the duties and responsibilities listed, the post holder is required to perform any   other reasonable duties that may be assigned by the Manager in addition to those shown above.

We look forward to receiving your application and thank you for your interest in the Lichfield Garrick Theatre.