FAQs

The Main Auditorium has clear views of the stage throughout and our seating plan will give you a guide to booking. The first four rows of the stalls are flat-floored, the remaining seats in the Stalls and Circle are raked to ensure a good view wherever you sit. There is a wall at the front of the Circle (upstairs) for safety. 

Please be aware the front row of the Circle and Boxes 1 and 4 may have slightly restricted views. 

If you have specific seating requirements, please contact the Box Office on 01543 412121.

Depending on the show, we may choose to open the Circle at a later date. Please call our Box Office on 01543 412121 and we can add you to the show’s waiting list, then we will be in touch with you if and when the Circle does open.

We will send your tickets to your email address free of charge if you select e-tickets when making your purchase. You also have the option to have your tickets posted out to you for a £2.50 postage fee (per order), or you may collect them from the Box Office for £1 anytime leading up to the performance, including when you arrive at the theatre for the show. This small charge was added recently as an encouragement for our patrons to choose the more sustainable option and to reduce paper waste.

We charge a £3 booking fee for using our website; this fee remains the same whether you are booking one ticket or ten and does not increase if you are booking multiple shows in one order. There is no extra charge for booking over the phone or via the Box Office, and ticket prices remain the same regardless of your method of booking.

We generally do not offer concessions, instead offering different seating prices throughout the Main Auditorium. Some amateur and Studio shows do, on occasions, offer reduced prices for some performances and we offer discounts for group bookings and for Lichfield Garrick Members. Please contact the Box Office on 01543 412121 for further information.

All tickets are non-refundable unless the event is cancelled. If you are unable to attend a performance that is fully booked, we will offer to re-sell your ticket for a nominal fee of £2 per ticket. Tickets can be exchanged to another performance of the same show subject to availability, for a fee of £2 per ticket. 

All original tickets held by the customer need to be returned to box office, in person or by post, before we can process any exchanges or resales. This includes print at home tickets.

Exchange and Resale fees do not apply to Garrick Members.

To review our own full terms and conditions click here.

Lichfield Garrick sell our own gift vouchers to use against any Box Office purchase. 

Theatre Token Gift Cards for use at hundreds of venues across the country are on sale at the Box Office. You can now load any amount to your gift card. They have no expiry date and are an ideal gift or special surprise. Click here for more information.

Purchases can be made by cash or cheque and we are pleased to be able to accept every major credit and debit card, excluding American Express, either in person, on the telephone or online. We do not make a charge for the use of debit or credit cards.  Our own gift vouchers can be used online, in person or over the phone, and we also accept Theatre Token Gift Cards both in person and over the phone, for which change will be given in voucher or tokens only. If you require your tickets posted to you, we are happy to do this for a charge of £2.50.

Both the Main Auditorium and Studio Theatre are available for hire. The Lichfield Garrick is a very popular venue so it is advisable to think at least 12 months ahead. Please email programming@lichfieldgarrick.com to enquire.

Children under the age of 14 must be accompanied by an adult in the next adjacent seat for the duration of the performance. Anyone over 18 months old (at time of performance, not time of booking) must have a paid ticket. Children under 18 months can sit on a lap with the purchase of a Babes in Arms tickets. This ticket type is only applicable for shows aimed specifically for early years and our pantomime. 

Babes In Arms (under 18 months of age) are admitted to family friendly events only and due to Fire Regulations, must be in possession of a ticket before entering the auditorium, which is charged at £3. Please note that no seat is allocated with Babes In Arms tickets, so if you require a seat then a standard (or under 16 ticket if applicable) must be purchased. 

We have a limited number of booster seats available free of charge.

If you require a confirmation email for your records, then the Box Office can resend it to you. You don't need to show us your email confirmation or order number to collect your tickets, as we will ask for the surname and postcode the tickets were booked under to search for them on our system.

If you lose your tickets, please call the Box Office on 01543 412121 so that we can make a note that the tickets have been lost. Depending on the show, we may be able to reprint them on the night of the performance for you to collect from the Box Office for a small reprint fee of £1.

If you think you’ve made a mistake, then please call our Box Office as soon as possible and we will try and amend it for you. Please do not try and book more tickets if you want to move seats and return others; as per our terms & conditions, tickets are non-refundable.

We want you to thoroughly enjoy your experience at the Lichfield Garrick, and we endeavour to give you the most complete information about the shows we are staging. These are not spoilers; we want to support our audiences who would benefit from additional information about the show and may be in need of content/trigger warnings. 

We are primarily a receiving venue, meaning many of the performances that come to us are part of tours. We also produce our own work in-house. 

Our webpages for shows will be updated as early as possible with potential triggers, hidden in a click-down window so people who wish to see them can find them easily, and they can be avoided by those who don’t wish to see them. 

If you have any concerns about any shows listed, please contact the Box Office by emailing garrick@lichfieldgarrick.com